Customer-Specific Pricing and Price Lists in Your B2B Online Store
Customer-specific pricing — contract pricing, in US distributor terms — means every business customer logs in and sees exactly the terms stored for them in the ERP. The CS Order Suite, the multi-tenant B2B e-commerce platform engineered in Deggendorf, Germany, pulls these prices and price lists directly from SAP Business One — no duplicate price maintenance in the store.
Why is B2B pricing customer-specific — and where do standard e-commerce platforms fall short?
In B2B, one price rarely fits all: terms are negotiated and maintained in the ERP — customer by customer. Standard e-commerce platforms are built for consumer retail and typically know only a single list price. Anyone trying to reflect negotiated terms there ends up maintaining prices twice: in the ERP and in the store. That costs time, invites errors — and in the worst case, customers see one price in the store and a different one on their invoice.
Discounts per customer
Every business customer has their own terms, negotiated with your sales team — maintained in the ERP, not in the store.
Volume-based prices
Quantity-based price tiers are everyday practice in wholesale — a single list price simply cannot capture them.
Lists per customer group
Dealers, contractors, repair shops, high-volume accounts: different customer groups work with different price lists from the ERP.
Prices come from the ERP — not from the store.
The CS Order Suite does not run its own pricing logic alongside the ERP. Through its adapter architecture — currently available for SAP Business One — products, inventory, customer-specific prices, and orders are synchronized between ERP and store. When a business customer signs in, they see exactly the terms your sales team has stored for them in the ERP: their price list, their discounts, their prices.
Customer-specific pricing only works if the store knows who is ordering. That is why price display in the CS Order Suite is tied to the approval workflow for new customers — a B2B staple: without login and account approval, the store shows no prices and accepts no orders. Your terms stay hidden from anonymous visitors.
Where do the prices in the store come from?
From the ERP. The CS Order Suite synchronizes customer-specific prices and price lists through its ERP adapter — ready for SAP Business One, other ERPs via project adapter. Your sales team keeps maintaining terms in one place only; the store picks them up automatically. For a detailed look at how products, inventory, prices, and orders are synchronized, see the ERP integration page; the SAP-specific setup is on B2B e-commerce for SAP Business One.
Does every customer see different prices?
Yes — whenever their own terms are stored in the ERP. After login, the store shows each business customer the prices tied to their account: negotiated discounts, their price list, their terms. Without login and account approval, prices stay hidden. To see how your dealers and repair shops work with this day to day, visit the dealer portal page. The same contract prices apply when a larger account orders through a punchout catalog or EDI — the price comes from the ERP, not from the channel.
Want to see your terms live in the store?
In a live demo, we will show you how the CS Order Suite brings contract prices from SAP Business One into the store. Pricing is something we cover personally.
Book a live demo
CS Management & IT-Beratung GmbH
Ulrichsberger Str. 17 · 94469 Deggendorf · Germany