B2B e-commerce platform for packaging distributors

Standing orders, taken by phone

A 3PL warehouse orders 20 bundles of 12x12x12 RSC boxes ($0.62 each), a pallet of 18-in. x 1,500-ft stretch film ($68.50 a case) and 36 rolls of 2-in. carton-sealing tape ($3.10 each) – every week, and every week inside sales keys it in.

Tier pricing only on request

Case and pallet price breaks and contract prices per account are clean in the ERP – but the customer only learns them by asking. Meanwhile they compare against online competitors.

“Request a quote” instead of an order

A cart without prices or login looks digital but only produces more emails – not sales orders in the ERP. A custom-print job needs a quote; a 24-in. x 900-ft roll of kraft paper does not.

What changes when the pack station orders online?

Your ERP stays the system of record. The CS Order Suite reads items, inventory, tier and contract prices and ship-to locations from it and writes orders back. Stock items go through as orders at the account’s tier price, custom and printed items as requests for quote – one channel for both.

Large shippers that order by PO send an EDI 850 and get 855/856/810 back; smaller accounts reorder from their order guide or by scan at the pack station. If you serve industrial accounts and small e-commerce shippers differently, one installation runs separate storefronts for both.

The ERP leads, the store follows

Items, inventory, tier prices and orders stay in the ERP. The store synchronizes through an adapter architecture – a ready adapter for SAP Business One, other ERPs per project over REST, OData, SOAP, database or file exchange.

Tier and contract pricing from the ERP

Units of measure (each, case, pallet), quantity breaks and contract prices per account and ship-to – after login, every account sees its own prices, without double maintenance in the store.

Order guides and scan-to-reorder

Each customer location gets its order guide – the weekly order takes minutes. Or scan the shelf label at the pack station with a handheld or phone, browser-based, confirm the quantity, done. Previous orders and quick order by SKU cover the rest.

Custom and printed items as request-for-quote

Printed boxes, custom sizes and die-cut work are set up as RFQ items: the customer submits specs and quantity, your team quotes. Stock items in the same cart go through as a regular order.

Verified accounts, ship-to per location, net terms

Businesses register, you review and approve – only then are prices visible and ordering possible. Several buyers and ship-to locations per account, one bill-to, Net 30 and credit limits from the ERP.

EDI and punchout for large shippers

Accounts that order by PO send EDI 850 and receive 855, 856 and 810 back – via an EDI provider or directly. Procurement teams on Coupa, SAP Ariba, Jaggaer or Oracle punch out to your catalog via cXML (SAP SRM/S4 via OCI).

Can the store show our case, pallet and truckload price breaks?

Yes. Units of measure (each, case, pallet), quantity breaks and contract prices per account come from the ERP – after login, every account sees its own tier and contract prices without double maintenance in the store.

How do repeat customers place their weekly order without searching?

From their order guide, from previous orders, or by scan-to-reorder: scan the shelf label at the pack station with a handheld or phone, confirm the quantity, done. Each ship-to location can have its own order guide.

How do we handle custom-print boxes and special sizes?

As request-for-quote items, set up per project: the customer submits specs and quantity, your team quotes, and stock items in the same cart go through as a regular order. Custom work stays a conversation; commodity items stop being one.

Can large shippers send POs by EDI or use punchout?

Yes. EDI 850 (PO), 855 (acknowledgment), 856 (ASN) and 810 (invoice) via an EDI provider or directly, integrated per project. Buyers on Coupa, SAP Ariba, Jaggaer or Oracle can also punch out to your catalog via cXML, SAP SRM/S4 via OCI.

How are net terms, credit cards and sales tax handled?

Net terms (e.g. Net 30) and credit limits follow the account in the ERP; credit card and ACH run through your payment provider (Stripe, Authorize.net) and US sales tax through services such as Avalara or TaxJar – integrated per project.

Does the online store replace our reps and delivery routes?

No. Routine orders flow into the ERP digitally, delivery days and routes stay as they are, and your reps gain time for site visits, packaging consulting and new business.

How would this look with your catalog and price tiers?

In a live demo we walk through the CS Order Suite with your requirements in mind – catalog, tier pricing, order guides, ERP integration and scan-to-reorder. Pricing is something we cover personally.

Your contact

Christian Stockerl

Managing Director
CS Management & IT-Beratung GmbH